Privacy Policy

1. Introduction

Sillevon SAS (“we,” “our,” or “the Company”), registered under NIT **** and based in Riohacha, is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information in compliance with Law 1581 of 2012, Decree 1377 of 2013, and other applicable regulations of the Republic of Colombia.

2. Scope

This policy applies to all personal data collected and processed by the Company in the course of its business activities, including:

  • Client data
  • Employee data
  • Supplier data
  • Data from users of our applications and services

According to Law 1581 of 2012, the following definitions apply:

  • Personal data: Any information linked to or that can be associated with an identified or identifiable natural person.
  • Data subject: A natural person whose personal data is being processed.
  • Processing: Any operation carried out on personal data, such as collection, storage, use, circulation, or deletion.
  • Data Controller: The person or entity that decides on the database and/or the processing of the data.
  • Data Processor: The person or entity that processes personal data on behalf of the Data Controller.

4. Principles

4.1 Principle of Legality

The processing of personal data will be carried out in accordance with applicable legal provisions.

4.2 Purpose Limitation Principle

Processing must serve a legitimate purpose in accordance with the Constitution and the Law.

Processing may only be carried out with the prior, express, and informed consent of the data subject.

4.4 Principle of Accuracy

Information subject to processing must be truthful, complete, accurate, updated, verifiable, and understandable.

4.5 Principle of Transparency

We guarantee the data subject’s right to obtain information about their personal data.

5. Data We Collect

5.1 Basic Personal Information

  • First and last name
  • Identification number
  • Contact address
  • Email address
  • Phone number

5.2 Technical Information

  • IP address
  • Browsing data
  • Cookies
  • Device information

6. Purposes of Processing

We process your personal data for the following purposes:

6.1 Primary Purposes

  • Providing software development services
  • Managing client relationships
  • Billing and collections
  • Technical support
  • Compliance with contractual obligations

6.2 Additional Purposes

  • Sending commercial communications
  • Improving our services
  • Statistical analysis
  • Research and development

7. Rights of Data Subjects

Under Law 1581 of 2012, data subjects have the right to:

  • Know, update, and correct their personal data
  • Request proof of the authorization granted
  • Be informed about how their data is used
  • File complaints before the Superintendence of Industry and Commerce
  • Revoke authorization and/or request deletion of the data
  • Access their personal data free of charge

8. Procedures for Exercising Rights

8.1 Inquiries

  • Inquiries will be answered within a maximum of ten (10) business days
  • If it is not possible to answer within that timeframe, we will inform you of the reasons and the new response date

8.2 Complaints

  • A complaint must include the identity of the data subject, a description of the facts, and a notification address
  • If the complaint is incomplete, the interested party will be contacted within the following five (5) days
  • The maximum term for handling a complaint will be fifteen (15) business days

9. Security Measures

We implement the technical, human, and administrative measures necessary to:

  • Protect personal data
  • Prevent alteration, loss, unauthorized consultation, or unauthorized use
  • Guarantee the confidentiality, integrity, and availability of information

10. International Data Transfers

Transfers of personal data to countries that do not provide adequate levels of data protection will only occur when:

  • The data subject has granted express authorization
  • It is necessary for the execution of a contract between the data subject and the controller
  • It is legally required to safeguard the public interest

11. Retention Period

Personal data will be retained for:

  • The time necessary to fulfill the purposes of processing
  • The legally established period for document retention
  • The time necessary to comply with contractual and legal obligations

12. Policy Changes

We reserve the right to modify this Privacy Policy at any time. Any changes will be communicated and published in a timely manner.

13. Contact

To exercise your rights or submit any inquiry, you may contact us through:

  • Email: legal@sillevon.com
  • Phone: +57 315 856 3359
  • Address: Riohacha
  • Data Protection Officer: Nayade Novellis

Last updated: February 13, 2025